YOUR CONTRACT - PLEASE READ THIS CAREFULLY
These booking terms and conditions govern all
bookings that you make with E-BORNEO.COM
TOURS & TRAVEL SDN BHD (the Company)
This contract will come into existence
between us when we accept your booking and full payment in cleared funds
have been received.
All services offered are subject to
availability.
When you make a booking, you confirm that you
have the authority to accept, and do accept these conditions on
your behalf and on behalf of all members of your party and
further, if you are making a booking for more than one person,
that you are responsible for all payments due from each and
every party member for whom you are making a booking.
It is your responsibility to ensure that any
information which you give us is accurate and that information
which is given to you by us or any of our suppliers is passed on
to all members of your party.
RESERVATIONS
Reservation for tours and accommodation must
be made in writing to E-BORNEO.COM TOURS & TRAVEL SDN
BHD via facsimile or e-mail.
To ensure that your reservations are
processed smoothly, please furnish to us the following
information (All Participants):
1. Full name as per passport
2. Nationality
3. Passport No.
4. Passport Expiry
5. Place of Issue
6. Date of Birth
7. Gender
8. Rooming list / room type and special meals
arrangement if required
9. Pick-up point / Arrival & Departure dates
including flight details
CONFIRMATION/DEPOSITS
Upon confirmation of booking, a deposit of
50% of the total tour price per person is required within 7 days
to secure reservations.
PAYMENT
Full payment must be received 30 days prior
to guest’s arrival. Failure to comply with term of payment will
result in the cancellation of your reservation. Payment can be
made via telegraphic transfer or Internet Online Banking to our
banker :
PAYABLE TO:
E-BORNEO.COM TOURS & TRAVEL SDN BHD
BANK ACCOUNT: HSBC AMANAH BANK BERHAD
56, JALAN GAYA,
88000 KOTA KINABALU,
SABAH,
MALAYSIA
SWIFT ACCOUNT: HBMBMYKL
CURRENT ACCOUNT NO: 092156785021
Kindly advise us by email or
fax of your remittance
details (i.e. remittance date, your Bank and its corresponding
Bank in Malaysia).
Late bookings can be accepted subject to
availability of accommodation and other facilities. Full payment
upon confirmation is needed for late bookings.
In the event that full payment is not
received, the Company has the right to stop, cancel or downgrade
the tour schedule wherever applicable, and this contract will
automatically be null and void.
CANCELLATION/AMENDMENT BY THE CLIENT
All amendments or cancellations must be
received and acknowledged by us in writing (i.e., e-mail). Any
Hotels, Restaurants, Carriers, Contractors and other companies
related to the services required may charge cancellation fees
depending on the circumstances. If any such charges are imposed
by them, these charges will be billed to you through
E-BORNEO.COM TOURS & TRAVEL SDN BHD.
For cancellations received before tour
commencement, the following charges will apply :
30 days and above before arrival 30% of
tour cost forfeited
21 days to 27 days before arrival 50%
of tour cost forfeited
14 days to 20 days before arrival 75%
of tour cost forfeited
7 days to 13 days before arrival 100%
of tour cost forfeited
Passenger “no show”
100% of tour cost forfeited
For services not utilized, no refund will be
made for any part of services, tours hire, meals etc.
Note: If, some, but not all-party members,
cancel the holiday or part of it, additional charges may be
payable by the remaining members.
CANCELLATION BY US
We reserve the right to cancel your holiday
for any reason. However we will not cancel your holiday less
than 8 weeks prior to departure unless it is for a reason
outside our control. If we have to cancel your holiday we will
offer you:- alternative travel arrangements of equivalent or of
very closely similar standard and price, if available travel
arrangements of a lower standard and a refund of the difference
in price; or a full refund of all monies paid.
LIABILITY AND LIMITATION
The Company shall not be liable for failure
of travel service suppliers, including but not limited to
airlines, hotels, cruise lines, railroads, car rental agencies,
tour operators and consolidators to perform the services offered
by such suppliers. The Company, in providing travel management
services, does not guarantee or insure the services to be
provided by any supplier, the financial position of such
suppliers or the reimbursement to you from any loss experienced
as a result of the financial condition of such supplier. In the
event that a supplier defaults prior to providing the service to
you for which payment has been made, the sole recourse for
refund shall be with the defaulting supplier, from insurance
covering such defaults if any or from other responsible third
party unless such was caused by the Company.
The Company has the sole and absolute
discretion to cancel or shorten the duration of any tour in the
event of hostilities, accident or other circumstances beyond the
control of the Company which render it necessary in the
Company’s reasonable opinion that such steps be taken. The
Company shall be relieved from all liabilities and obligations
resulting there from. The Company assumes no responsibility of
liability for any injury, damage, loss, accident with any
services resulting directly or indirectly from acts of God,
strikes, government regulations, theft, failure of any means and
discrepancies of changes over which it has no control.
The Company acts only as an agent for the
hotels, guesthouses, airlines, bus companies, railway,
restaurants and other contractors and shall not be liable or
responsible for any loss, injury or damage to person, property
or otherwise whether due to its or their negligence or otherwise
in connection with any accommodation, transportation or any
other services.
SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, please
advise us at time of booking. Although we will endeavour to pass
any such requests on to the relevant supplier, we regret we
cannot guarantee any request will be met. Failure to meet any
special request will not be a breach of contract on our part. If
you have any medical problem or disability which may affect your
arrangements, you must advise us in writing before of booking
giving full details. Regrettably, many overseas destinations do
not have even basic facilities required by disabled travellers.
If we feel unable to properly accommodate your particular needs,
we must reserve the right to decline/cancel your booking.
BEHAVIOUR
When you book with us, you accept
responsibility for any damage or loss caused by you or any
member of your party. Payment for any such damage or loss must
be made at the time direct to the accommodation owner or manager
or other supplier. If you fail to do so, you must indemnify us
against any claims (including legal costs) subsequently made
against us as a result of your actions We expect all clients to
have consideration for other people. If in our reasonable
opinion or in the opinion of any other persons in authority you
are behaving in such a way to cause or to be likely to cause
distress, danger or annoyance to any third party or damage to
property, we reserve the right to terminate your arrangements
without notice. In this situation your total booking with us,
including your return transportation arrangements, will
immediately cease and we will not be responsible for paying any
costs, expenses, refunds or compensation.
FORCE MAJEURE
We will not pay you compensation and will not
be held responsible, if we have to cancel or change your travel
arrangements in any way because of unusual or unforeseeable
circumstances beyond our control. These can include war or
threat of war, civil strife, industrial dispute including air
traffic control disputes, terrorist activity and its
consequences, natural and nuclear disaster, fire or adverse
weather conditions, epidemics & pandemics, unavoidable technical
problems with transport, closure or congestion of airports or
ports. You can check the current position of any country by
telephoning the Foreign and Commonwealth Offices Travel Advice
Unit on 0845 850 2829
YOUR RESPONSIBILITY
You are responsible for obtaining valid
passports, visas, vaccination certificates, health documents,
foreign exchange for personal requirements etc. It is your
responsibility to check entry requirements with the Embassy or
Consulate of the country you plan to visit. You should also
contact your GP in good time before you travel for health
advice. You will be solely responsible if failure to obtain such
documents results in your being unable to travel or refused
entry or in fines, surcharges or other financial penalties being
imposed on you. The Company has no liability whatsoever to you
through your failure to do so. It is also your responsibility to
comply with the laws, customs, foreign exchange and the drug
regulations of the countries visited. The Company and its
representatives reserve the right to cancel your holiday at any
time if in our reasonable opinion you are found to be behaving
in a socially unacceptable manner or indulging in illegal
activities, without any refund and legal claim against the
Company.
Please note that in accordance with Air
Navigation Orders, in order to qualify for infant status, a
child must be under two years of age on the date of his/her
return flights.
OUR RESPONSIBILITY
We will accept responsibility if due to fault
on our part, or that of our agents or any part of your holiday
arrangements as described in the brochure and program itinerary.
booked before your departure from your
country is not as described in the brochure/itinerary.
TOUR PROTECTION PLAN
We strongly recommend that you and all
members of your party are covered by a policy of travel
insurance for peace of mind during vacation.
CLAIMS AND COMPLAINTS
If you have a complaint during your holiday,
please bring it to the attention of our local Representative /
Agent / and or the hotel as quickly as possible, so that they
can attempt to rectify the matter on spot.
JURISDICTION
This contract is governed by the Laws of
Malaysia, and any dispute arising between the parties is subject
to the jurisdiction of the courts of Malaysia.
Note : Any contract between
E-BORNEO.COM
TOURS & TRAVEL SDN BHD and the client shall be governed
by the laws of Malaysia.